Q. I have a survey that contains translations of the category descriptions, but the text appears in English in IBM® SPSS® Data Collection Survey Reporter. How do I display the translated text?
A. To display the text in another language, you need to select the appropriate language from the list available in the File Properties dialog box. See the topic Changing the variable description language for more information.
Q. I have a file containing Japanese text, but the characters are not recognized when I open the file in Survey Reporter. How can I display the text in Japanese?
A. For languages that use Japanese or other Asian character sets, you must first install Asian language support on your computer. To do this:
► From the Windows Start menu, choose
(or Regional and Language Options on some machines).
► In Language Settings, select Install files for East Asian Languages (you may need access to the installation disk to do this) and choose OK. You may need to reboot your computer when the installation is complete.
Q. I have installed Microsoft Office Web Components (OWC) but when I generate results I still see tables. How do I get charts?
A. If you already have OWC when you install Survey Reporter, charts are enabled automatically. However, if you install OWC after Survey Reporter, you will not see any charts until you specifically enable them. To enable charts:
► From the Survey Reporter menu, choose
► In the Display tab, choose an option that includes charts from the Generate drop-down list (Table and Chart, Chart and Table, or Chart Only).
Q. I do not have the option to export data when viewing a file on the server. What should I do?
A. When using the Survey Reporter desktop interface, you cannot export data from a file on the server. To export data from a file on the server, access the file from the Web interface.
Q. When I attempt to export my results to Microsoft Word or Microsoft Excel, I get a message about a security setting. What should I do?
A. The Microsoft Word and Microsoft Excel exports use a Visual Basic for Applications (VBA) macro. The macro is temporarily inserted into the template and removed at the end of the export process. This requires a security setting to be set. For information on how to change this setting, see Enabling security access for Microsoft Excel, Word, and PowerPoint exports.
Q. When I attempt to export my results to Microsoft Excel, the export fails with the message “Run-time error ‘1004’”. What should I do?
A. Install the latest Microsoft Office service pack. To check the software you have installed and upgrade if necessary, choose the Check for Updates option on the Microsoft Excel Help menu to display the Microsoft Office Downloads page, where you can download the latest service pack.
Q. When I try to work with the samples provided with the IBM® SPSS® Data Collection Developer Library (DDL), the files are read-only. How can I make them writeable?
A. On Windows Vista, the sample files provided with the DDL may be treated as read-only. To remove the read-only flag, you can copy the files to a location such as your desktop.
Q. I cannot use various options related to unweighted data when working with a file on the server. What should I do?
A. Contact your administrator. You may not have the appropriate access to work with unweighted data. Access settings apply to all files on the server, regardless of whether you are working with them through the Web or desktop interface of Survey Reporter. See the topic Viewing Unweighted Data for more information.
Q. I cannot connect to IBM® SPSS® Data Collection Survey Reporter Server Edition when using a fully qualified machine name
A. When a fully qualified machine name is used to access Survey Reporter Server Edition or IBM® SPSS® Data Collection Author Server Edition on an IBM® SPSS® Data Collection Interviewer Server the Survey Reporter Server Edition/Author Server Edition StartURL will need to be changed (via DPM) to the fully qualified machine name in order to prevent connection issues. Do not use a relative URL when updating the StartURL value.
Q. I cannot connect to the database when attempting to access database questions?
A. A Failure to connect to Database error may occur when attempting to work with database questions in Survey Reporter Server Edition. This typically occurs when the running user (specified during installation) is a local user, but the database questions are defined with a trusted connection string. This scenario will result in a failure to connect to the selected database server. There are two solutions for this issue:
• Provide the running user access to the database. Assign the proper access permissions to the running user in the database server security settings.
• Change the running user to an authorized user in the IIS Directory Security setting.
1. Start IIS Manager on the database server and navigate to Default Web Site > SPSSMR > TabulationWebService.
2. Select the Directory Security tab and click Edit… in the Authentication and access control section.
3. Change the running user to a database server authorized user.
Q. Why are the keyboard shortcuts not working in when the application is run in a Citrix environment?
A. When running the application in a Citrix environment, the keyboard shortcuts/hot keys that are defined for the application may conflict with the default Citrix keyboard shortcuts. You can resolve the conflict by changing the conflicting Citrix keyboard shortcuts/hot keys. Refer to the following Citrix Knowledge Center article for more information: How to Enable or Disable Hotkeys within an ICA file (including Template.ica).